November 9, 2007

on bills bills bills (and I'm not talking Destiny's Child, here)...

We've had a crap couple of days. (Don't even talk to me, nablopomo. Don't even talk to me.)

All I know is that we will never again purchase a Honda. A car that was supposed to be gone for a week has now been gone for nearly a month. Oh, and here's the kicker: we have a rental car bill of $1000. Even the guys at Enterprise were all, "Dude, you've had this car for a while, huh?" I wanted to smack them in the face and say, "YEAH? YEAH? SO WHAT ARE YOU GOING TO DO FOR US, HUH? BASTARDS! I HATE MY LIFE!" But, I didn't. It could be worse, I'm sure. Well, rental car wise, it doesn't seem humanly possible to be any worse at all, but in in the grand scheme of things, I'm sure we'll survive.

You want to know my biggest beef? The fact that nobody in any of these situations feels like doing anything to make it better for the customer. It's always, "Welp, that's how it is, and that's all we can do for you." I'm sorry, but I work in customer service, and it would never fly for me to say anything like that. We even bend over backwards for customers we absolutely hate (I mean, what? We...don't...hate customers...erm...) and even when we're not the ones in the wrong we work out the situation so everyonen is okay with it. It makes me physically ill when I see how everything in this world is about profit. It's never,

"Oh, well, maybe we shouldn't wait two weeks to let these folks know we're only going to cover three days of their sixteen-day car rental. That's fair. Nobody should have to fork over for a grand for a rental car that they didn't even really need in the first place."

Nope, instead it's always,

"Welp, that's how it is, and that's all we can do for you."

The warranty that Jay spend an extra $2500 on ISN'T EVEN GOING TO COVER ALL THE WORK DONE AHHHH. I'm sorry, what's that about? What does that bring the grand total up to now? I'm convinced that everything around here is a conspiracy.

I've burst into tears three times over it the last few days. There may have been some yelling at some point, as well. And apologies. And a large Little Caesar's pizza with crazy bread and more than enough Bud Light to go around. You know how it goes.

Jay somehow is always able to look at the big picture. He's says things about how in a year or two, we won't even remember this. I, on the other hand, seem to live in the moment. I just want to wail out and punch some guy working at Honda in the abdomen and tell him what a lying son of a mother he is, and burst into tears. This whole situation has reminded me of when I was young and whining about something and saying, "But it's not fair!" And my dad would turn to me and say, calmly, "Life isn't fair." I'm painfully aware of the truth in that statement, at this moment in time.

Yeah, maybe it's a good thing I have Jay on my side.

4 comments :

  1. I'm sorry things are shit right now. Car issues are always the worst I think. Thankfully, you had pizza and beer. That has to help at least some! Watch your mailbox soon :) Well.. somewhat soon.

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  2. That really sucks! I hope things gets better for you.

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  3. Yeah, I had a Mazda once that had a broken latch on the center console. It took them 4 days to repair it. And the worst part was that I had to pay for the rental car. Then a few months ago, I looked up the part on a website, and I could have bought it online for 99 cents. Yes, you read that right, 99 cents. And I probably could have installed it myself. That's what we get for going to the dealership right? I guess so. Anyways, best of luck!

    Josh Boldman
    www.joshboldman.com

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  4. That sucks. I mean, that really sucks.
    It always amazes me when I go places that have really crappy customer service, having worked in so many places (and now having my own business) that put such big stress on going the extra mile for the customer. Go over the punk behind the counter's head to get the help you need, pal.
    Hope it all works out!

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